83^%of our guests
recommend this hotel

Adebisi

We stayed in this hotel for 11 days so we had a good chance to evaluate this hotel. The GOOD: Hotel looks great! Concierge desk personnel was great and very helpful. Front desk personnel was professional and friendly. Very impressed with these groups. The food was excellent and even our picky offsprings had no issues with the hotel's food. The complimentary breakfast was a great way to start the day and cocktail service was the best surprise for us. Had we known about what this cocktail service in Podium was, we would have gone from day 1! Great food and great drinks that was all included in our stay. The gym was small but clean and had enough equipment to work the cardio and MSK systems. Open 24 hrs and the staff was always friendly. We ate at the Umami and Nam Fong restaurants and the food was delicious and the staff attentive. Positive experiences in both. Our room was spacious and had an ocean view. Great view to wake up to! The washroom was large and shower pressure was strong. On par with North American standards. Difficult to find in Hong Kong. The OK: We went to cocktail service in Podium one night and right from the start the service was subpar. We had to wave down the server every time we wanted a drink or a warm plate. A member of our group actually had to confront them about their service and the staff quickly apologized and the service became top notch after that. We went back for a few more nights of cocktail service and the staff was perfect after that. Absolutely top notch! The POOR: We were at this hotel for 11 days and went down to breakfast every day. The same staff was there. It was good service to start. They asked for our room number, took us to our table, and usually asked if we wanted coffee or not. We had coffee for the first few days then found out that we could ask for speciality coffees as well (never informed us of the same we just heard others asking for speciality coffees) and we started asking for cappuccinos after that. Then for some reason the service changed?! The staff with the blue jacket on was there everyday and I assumed he was more the captain of the group. He began ignoring us for some reason. Never came to take our empty plates way. Purposely avoiding our tables. He would take the plates away from the table next to us and then walk away and never come back to our table?! My son actually tried to wave him down one day and he acknowledge him with his hand but then he NEVER came to see what he wanted?! I was walking next to the buffet table and this staff with the blue jacket was walking the other way towards me and I actually had to STOP walking because he ended cutting me off for him to get something for another table?! It was bizarre and his rudeness was palpable. There was another young male staff member there as well who was not friendly at all. One day, me and another member of our group came in near the end of breakfast service and asked for two speciality coffees and we went outside to wait for them. This staff acknowledged our order and then just walked away. We waited for over 10mins and the coffees never came?! We saw this staff walking around clearing empty plates but NEVER did he go and make our coffees. I don't think he ever intended to?! Another bizarre experience. There was a young female staff that spoke mainly Mandarin and she was great and friendly. She ended taking our empty plates when the male in the blue jacket avoided us. There was an older male staff person that, I believe, only spoke English and Filipino and he was professional and friendly. Always greeted us with a "hello, good morning"! I have a pleasant time talking NBA basketball with him one morning. I wanted to mention these two staff personnel as they were excellent compared to the male in the blue jacket and the younger male staff. Maybe it was us or something that we did to make their service to us so subpar? If it was then they could have brought it to our attention. My family and I were never disruptive, in my opinion, so I'm at a loss to understand the service provided by these two employees? Overall, we had an excellent stay at Le Meridien and would like to come back in the future. We have no issues recommending this facility to our friends and colleagues. We just have to add the footnote about the two staff members during breakfast service.

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4.1 ^/5

• Room Comfort

• Hotel Staff

• Quality of Sleep

• Facilities

• SPG Recognition

• Food & Beverage